Updated: Australian television blog TV Central has had its entire news archive erased after the alleged failure of a migration by its webhost.
All back up and history were lost.
Editor Aaron Ryan says he was advised of the news at 1:30pm yesterday.
“Not since the death of my sister back in 1997 have I been dealt such a blow. The people that work on the site are so dedicated and I must admit that when I am not working my second job outside the television landscape I am either sleeping or working on the website.
“Every ounce of passion goes into the site and this is heartbreaking,” he said.
The Perth-based site, which is owned by Ryan and includes several Contributors, was previously known as ‘TV Auscast’ before a re-branding about two years ago.
Legal action by TV Central is said to be proceeding.
But Mr. Cheyne Jonstone, Chief Executive Officer of VentraIP Group, has since issued a Press Release denying claims made by the site.
“As always, every story has two sides, and the unfortunate situation in this story is that it is simply a case of a client not taking appropriate action when prompted. We do keep backups of our customers websites.
“On a daily basis we restore two to three accounts from our archives after a client has accidently deleted files or overwritten something they shouldn’t have, however in certain circumstances when the data volume reaches a certain size in a clients account, or the amount of server resources required to backup particular files such as video and audio reaches a limit, we inform customers in writing that due to this reason their account will no longer be part of our backup process, and that they should ensure that they have a copy of their data in the unlikely event of a server crash or if they need to restore files for any reason.
“It is not a published fact, but our system will keep the clients data in the backup system for seven days after this notice has been issued, which gives the client time to reduce the amount of data being backed up so that we can resume backing up the data on behalf of the client, or make alternate arrangements.”
In a lengthy statement on their website VentraIP details communications between TV Central’s Editor Aaron Ryan and their staff.
It says in part:
“As a highly compassionate person, I feel for Mr. Ryan’s situation and if I found that there had been any wrong doing by my staff at any stage throughout this event, I would be at his mercy. However, after a very thorough investigation and taking in to account all of the facts, I have found that our staff have acted in accordance with our tried and tested policies and procedures, and Mr. Ryan’s failure to act and respond to several written requests is ultimately the cause of this unfortunate event.
“Mr. Ryan has since made many claims to us and threatened legal action both in private and now in public, and as such we will not make any further comment on the matter.”