Netflix apologises for billing errors
Some subscribers complain of repeat billing by US streaming giant.
- Published by David Knox
- on
- Filed under Streaming
Netflix has apologised to subscribers who have been hit with billing errors.
Several subscribers took to Twitter with screenshots of bank accounts indicating repeat debits.
A Netflix spokesman told Fairfax a small percentage of customers had been billed multiple times but no money had been taken from their accounts and the issued had been resolved.
“While no extra money was withdrawn from users’ accounts, it may take several days for the authorisations to drop from users’ bank accounts,” Neflix said in a statement.
“Members may contact Netflix customer service if they have additional issues. We regret any inconvenience related to the problem.”
@NetflixANZ respond please. pic.twitter.com/Nj7tm3itnb
— Billy McLean (@billymclean5) May 24, 2015
@NetflixANZ hey, saw on the weekend that I got billed 8 times for my monthly subscription 🙁 Is this something you will fix automatically?
— Luca Bernardino (@bernardino_luca) May 25, 2015
Sorry for the now resolved billing issues. Authorisations will be lifted from bank accts in coming days. Incoming help via @Netflixhelps.
— Netflix ANZ (@NetflixANZ) May 25, 2015
3 Responses
They charged me 8 times! I’m still waiting for it all to come back. I’m on a student income. I can’t afford to have this happen. I cancelled immediately and won’t be going back. It’s an absolute disgrace.
No way will I go near Netflix as they are obviously so incompetent.
Give them my credit card details? You must be joking!
Same on ours, but it does not say “pending” (which is bad)… We have two duplicate billing entries for the same period and they appear to have both actually been billed. Will need to check with the bank again however.