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IceTV refreshes after “tough couple of weeks”

IceTV writes to subscribers to explain its new $7.99 subscription, including a short free trial.

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IceTV has written to its subscribers to advise them of its new $7.99 subscription, including a short free trial after a “tough couple of weeks.”

While it has salvaged the EPG thanks to key staff, there was no mention of the Skippa product, but it did acknowledge losses customers may have incurred.

Dear Valued subscriber,

You have just received an email from the voluntary administrators who, in the last days, have assigned a new company the rights to IceTV’s services and products. We have re-assembled some of the key team members to start to refresh the guide data to support all the needs of our cloud based Smart Recording, website and apps. They started work early on Friday (last week) and worked over the weekend to have a full seven day time and title listing, with the ever important repeat flags, by early this week. We are delighted to let you know that we have achieved that outcome. We also thank our forum members who have been a great help in correcting the errors that occurred under such a concentrated workload. Our Monday and Friday “New Shows” emails will take a couple of weeks to get going, as will the “Coming Soon” section of the website TV Guide and apps.

Our new subscription is a single product of $7.99 per month for up to five devices. Apart from this change in subscription the business service and the products supported will not change at all. At present the company will continue to trade as IceTV.

Because it will take at least a week to get the on-line payment gateway set up we are happy to provide the EPG data to all our subscribers free-of-charge until that time, including those that lapse. A small but hopefully appreciated gesture on our behalf to partially compensate for the losses you may or will have incurred at the cessation in trading of the old company now in voluntary administration.

At the commencement of this new subscription and payment gateway you will be given a further free 7 days to use IceTV during which time you can decide whether to continue with the service. For ease of renewal the new monthly subscription will have an automated renewal option.

It’s been a tough couple of weeks for all of us and I can’t overstate how we appreciate your loyalty and patience as valued customers and we hope that you continue to support the service so that we can supply an ever improving and stable product.

Thank you all again for your valued support.

Kind regards,

Colin O’Brien
Co-Founder & Executive Director

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