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100 jobs go as Foxtel streamlines customer service

“Like any business, Foxtel has to make choices about resource allocation," says Foxtel.

foxtel iq2

More than 100 jobs will go from Foxtel customer services, including call centre jobs at Robina and Moonee Ponds, according to a report.

Mumbrella reported Foxtel is streamlining its customer services, as part of a “Command Centre” project.

In an email to staff, Vince Buscema, director of customer installations and supply chains at Foxtel promised the new “Command Centre” project would help streamline operations and installations of Foxtel.

This would include “a new system that will schedule Technicians where they are needed according to their location, maximising on the job time and minimising travel time” and more centralised call centre operations.

A spokesman for Foxtel said, “Like any business, Foxtel has to make choices about resource allocation to fulfil its strategy.

“Unfortunately, at this time this requires a reduction in staff numbers in order to free up resources.”

16 Responses

  1. More people should dump Foxtel. It is disgusting that they charge extra for High Definition content in 2016.

    If anyone on here has direct contact with Foxtel customer relations or management could you please find out when all customers will be moving to High Definition at no additional cost? The answer is most likely never but if they do have a mandate it would nice to know when they will dump all their Standard Definition STBs.

  2. I’ve rarely spoken to anyone in Australia. In the many dozens of phone calls to Foxtel it’s been someone overseas who I usually can’t understand. So with the frustration of the original problem, the frustration of trying to talk to a human & then the frustration of saying “I beg your pardon” over & over, it takes every ounce of patience to be pleasant. I only seem to get transferred to someone in oz when no-one else can help. This is baaad news.

    1. I totally agree, when you want to add a package it can be done online, but as soon as you want to cancel a package you have to call and waste time waiting to talk to someone. In the end I just stuck to the core packages I wanted and didn’t worry about adding the ‘extras’ I enjoy here and there. Still I’m spending less overall, so it’s not all bad.

  3. “this requires a reduction in staff numbers in order to free up resources” – Huh?

    How does that make any sense??? How can one free up resources by reducing staff numbers?

    So, now not only do they make their dosh from subscriptions and from far more advertising than free-to-air, now they’re saving by cutting staff! What a rort!

  4. So more Foxtel jobs off to India and Asia. Every time i have speak to Foxtel it is almost impossible to understand their representative, and takes multiple explanations. Netflix will love this strategy.

    1. Why bother with Foxtel. Just replace them with a cheaper alternative (so long as you got a big internet plan) like Stan or Presto (not worth paying for but okay if you are a new member and you get the two month trial for free (found on the back of many supermarket dockets) – just remember to cancel before the expiry date).

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