Foxtel is copping a barrage of criticism from unhappy customers over decisions to raise its Sports package by $4 a month and dumping classic movies channel TCM.
On social media, viewers are venting their anger, with many vowing to cancel their subscriptions and head to Netflix.
While Foxtel offers a large amount of Customer Support through a messageboard and Twitter, it leaves a trail of grievances for all to see.
The Foxtel Help Twitter account spends most of its time dealing with complaints, with very few bouquets amongst a tirade of brickbats.
From 1 February 2017, the Sports package will cost $29 per month while Platinum HD will cost $137 per month. This is an increase of $4 to the Sports package and $2 to the Platinum package across the board.
But it appears to be a tipping point for some:
@Foxtel you sent me a letter raising my bill $4 a month. I just cut you off, so you lose $116 a month #Netflix
Prices go up and so do the adverts how pathetic im paying for bloody adverts. All because i want live sport. #joke #shame
@Foxtel haemorrhaging customers so they up the monthly price for sport! Yeah, nah!!
@FOXTEL_Help Its all about priorities Taylor, especially when you have 3 kids U5 & trying to survive on 1 wage. Increases don’t help.
Almost more ads than free to air, No EPL, Added crap religious channels, now wants to charge more. Something’s gotta give @Foxtel #willbeyou
@FOXTEL_Help So how do you justify the price hike? Give me a good reason to not cancel my subscription.
@FOXTEL_Help Another $2 increase ? You guys taking the piss ?
@Foxtel Just wondering what you will be adding to my service for the extra charge? Given the loyalty discount is still in the mail?……
. @Foxtel lives in a fantasy land where they lose EPL rights then tell customers Sport package will be $4 more per month. I’m out! #TurnItUp
So you lose EPL then put our bill up? #netflix is $11 bucks a month and @Foxtel over $100. I feel a “it’s not us it’s you” moment coming! https://t.co/mKJDVyncOy
$4 more and even after the EPL going and the host of crap US sports? I don’t think so. Time for us to say goodbye @Foxtel
@Foxtel so you guys LOSE the EPL rights, yet still jack up the price of your sports package. Zero loyalty to long term customers. Pathetic
Foxtel Help responded: The decision to change the monthly cost of our Sports package certainly wasn’t one that was taken lightly. While we recognise the increasingly competitive environment of Sports broadcasting, customers rightfully expect the best coverage and this change ensures we’re able to continue to meet the expectation.
This week FOX Sports CEO Patrick Delany said sports fans had lost interest in the EPL since it had “gone invisible” since it went to Optus. But subscriber feedback suggests otherwise.
Meanwhile the loss of the TCM classic movies channel on December 13 has left others upset.
On its messageboard, the company indicated FOX Classics will absorb over 190 classic films, which will be shown throughout December and January.
TCM fans said:
@Foxtel @FOXTEL_Help If only you’d bring back TCM. It was my late night, comfort TV. I do not want Fox Classics “instead”. I’d like TCM back
@Foxtel Nice one Foxtel Take away TCM then slug us with a $4 increase on sports package..Foxtel giveth Foxtel takes away #Grinchmas
@FOXTEL_Help Added to the fact TCM was taken away from the customer now there is a $2 per month price hike. And I’m not interested in spin.
#Foxtel. Price rise..no Premier League football…no TCM! ripoff!
@RyanOak @Foxtel Not only that but how about bringing back TCM. And don’t give me some Fox Classics response.
@tcm #NotFairTCM #TCMHeartbreak Australia has just lost TCM from Foxtel w/out any notice.?Not fair TCM need my classic films – heartbroken ?
So sad to hear that TCM is no longer on @Foxtel. It was my favourite channel… Fox classics won’t fill the void.
Devastated 2 read @Foxtel will no longer show @tcm in Aus. What does a classic film fan do now? Cancel subscription @TCM_Party @JRDorian
@Foxtel what the hell? Today is the last of @tcm channel? Horrified. One of the only channels left that I watch. Why? & what replaces it?
Totally disillusioned/annoyed. @Foxtel you’ve taken away TCM and Premier League but you’ve increased the prices. WTF
So @FOXTEL_Help TCM has disappeared and I read a price rise is coming. Looks like time to cancel, you are so out of touch it’s not funny.
sorry @Foxtel price rise and dropping #TCM simply not good enough…been a customer 15 years….but not for much longer…
Just when 2016 couldn’t get any suckier, @Foxtel decide to can @TCM, thanks a bunch.
Foxtel Help replied: While we understand some customers will be disappointed TCM will no longer be a part of the Foxtel lineup, this channel no longer represented the value for investment after our most recent channel review. The price change in 2017 will ensure we can continue to invest in acquiring broadcast rights to premium sports and entertainment both locally and from around the globe.