A cable problem has caused Foxtel customers across NSW – as well as some in Queensland, Victoria and South Australia – to lose their connections last night.
A Telstra operator told Fairfax that operators had been notified that the problem affected all Foxtel customers whether or not they were with Telstra as internet providers.
A recorded message on Foxtel’s voicemail said that set-top boxes showing error message F106 were the result of outages.
Hi. Telstra has advised there is a cable outage in Metro NSW and customers are receiving error F106. We apologise for the inconvenience and hope to have this fixed asap. You can keep up to date via our Community page – https://t.co/H5dPHh6Pot (1/2) – Cam 📺
— foxtel help 📺 🆘 (@FOXTEL_Help) July 13, 2018
We are aware of an issue impacting some Foxtel and Cable services in North Western Sydney. We are working to resolve this issue as quickly as possible. I’m sorry for any inconvenience.- Will
— Telstra (@Telstra) July 13, 2018