At this stage it looks like ratings data will resume on Wednesday.
A Nielsen spokesperson tells TV Tonight, “As you are aware, Nielsen has experienced an unexpected disruption relating to the Australian TV Audience Measurement (TAM) data centre environment. This disruption is derived from a ransomware attack in which Nielsen was the victim.
“As of today (27 July), we can confirm that our global and local infrastructure teams have made progress on our recovery phase. Also, as previously communicated, we can confirm that the availability of TV ratings remains on track for delivery by Wednesday, 29 July. In addition, at this stage of our recovery process, data for the missing days (July 21 to date) has been secured.
“Our top priorities remain to ensure that the environment is safe and to restore and release the missing days and ongoing overnight ratings.
“We would like to thank our clients and the industry for their patience and understanding while the Nielsen team works through this unprecedented situation that has disrupted Australia’s TV ratings service.
“We will remain as transparent as we can with new information as it becomes available.”
Data is expected to include numbers for the Big Brother finale, Australian Ninja Warrior, Between Two Worlds, Farmer Wants a Wife and Wentworth, amongst others.
Please be advised that Nielsen will resume delivery of TV ratings data tomorrow (Wednesday, 29 July).
Nielsen have also confirmed that data for the missing days (July 21st to date) has been secured and that no ratings data has been lost.
The release will start with data from 21 July and move forward from there.
Thanks for your patience and understanding as Nielsen have worked through an extremely difficult situation.