Foxtel to remove On Demand on older IQ boxes
Bad news for customers with iQ1, iQ1.5 and iQ2 set-top boxes.
Foxtel will retire its On Demand service for older set-top boxes iQ1, iQ1.5 and iQ2 in early 2021.
Customers will no longer be able to download content from the internet, but can access titles via catch-up service Foxtel Go on other devices.
iQ2 was enabled for internet in 2010.
“With the launch of the New Foxtel Experience in 2019, we have seen On Demand use grow by over 80% on iQ3/4s this year. For the older generation iQ1 / iQ.15 / iQ2s there has been no growth with customers preferring to watch Live / linear TV and record and only 3% regularly using On Demand,” a spokesperson said in a statement.
“In these circumstances, and given the limitations of older boxes, we have decided to prioritise On Demand investment in iQ3 / iQ4s. To ensure that our regular On Demand users on iQ1 / iQ1.5 / iQ2’s aren’t left behind, we’ve been proactively migrating them across to our latest set-top boxes with a range of upgrade offers.
“Shutdown activity has commenced for the On Demand platform on iQ1 / iQ.15 / iQ2s. So far, we have been retiring the On Demand platform for boxes which were not IP enabled (i.e. couldn’t use On Demand) as well as those customers who are IP enabled but haven’t connected to On Demand in the last 6 months.
“From January 31 until April 2021 we will finalise the retirement of the On Demand platform for all remaining iQ1, iQ1.5 and iQ2 boxes.
“This change does not affect ability of 1Q1 / iQ1.5 / iQ2 customers to watch and record Live TV – overwhelmingly the main way customers use this older generation of boxes. On Demand content can still be accessed after the shutdown via Foxtel GO, on a compatible device.”