Streaming newcomer hayu, which offers US Reality TV, has been suffering some technical problems since its arrival last month.
The NBCU-owned service features such titles as Keeping Up with the Kardashians, the Real Housewives franchise and I Am Cait for $5.99 a month.
On their Facebook page subscribers have complained about slow speeds and various bugs.
“We’ve been delighted with the very positive reception to hayu by fans in Australia, where there is clearly a strong appetite for the very best in reality programming. However, we are aware of some technical issues with the service for a small minority of users on a limited number of devices,” a spokesman told the Australian Financial Review.
“After less than a month since its debut, the hayu team are working quickly to bring a number of improvements to the service in the coming days and weeks, to make the hayu experience equally positive for all reality fans. We are confident that these improvements will address any current issues.”
hayu is hoping to issue software fixes by today.