SVOD hayu responds to tech complaints

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Streaming newcomer hayu, which offers US Reality TV, has been suffering some technical problems since its arrival last month.

The NBCU-owned service features such titles as Keeping Up with the Kardashians, the Real Housewives franchise and I Am Cait for $5.99 a month.

On their Facebook page subscribers have complained about slow speeds and various bugs.

“We’ve been delighted with the very positive reception to hayu by fans in Australia, where there is clearly a strong appetite for the very best in reality programming. However, we are aware of some technical issues with the service for a small minority of users on a limited number of devices,” a spokesman told the Australian Financial Review.

“After less than a month since its debut, the hayu team are working quickly to bring a number of improvements to the service in the coming days and weeks, to make the hayu experience equally positive for all reality fans. We are confident that these improvements will address any current issues.”

hayu is hoping to issue software fixes by today.

3 Comments:

  1. They last updated the app on Android 15 April. It’s still not working properly and they’ve changed their Facebook so you can’t post there.

  2. Absolute shocker. Buffering issues, doesn’t remember where you are in certain episodes, can’t then fast forward to get to where you want on certain episodes. They really should offer another free month as a show of good faith, because I’m really not sure if I’ll subscribe, and I was going to…

  3. I’ve had so many issues. Signed up 22 March and only watched one show and then from the next two weeks couldn’t sign in. They kind of fixed it about a week ago. Though I still can’t watch an episode without it buffering or stopping.

    It will be great when it works.

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