Foxtel has enabled casting Foxtel Go from mobile phones and tablets to big screens, for customers who are impacted by a technical issue on iQ3 and iQ4.
A software update provided early to a limited number of iQ3 / iQ4 customers has caused a black screen, believed to have impacted around 10% of those subscribers.
“We have found a solution for some customers with internet connections using both wifi and ethernet, which is to disconnect one of those internet sources and allow the backout to restore,” a spokesperson said.
“For the remaining customers, we have sourced a number of affected boxes overnight, and our technology team is currently completing a diagnosis of the issue. We will provide a further update this afternoon. As an interim solution, we have made the ability to cast Foxtel GO available to all customers. We apologise for the inconvenience and appreciate the patience of those customers affected while we restore their service.”
Last night Foxtel announced on social media, “We’re currently experiencing a technical issue which is impacting a limited number of iQ3 and iQ4 customers resulting in a black screen. Our engineers are working hard to fix it as soon as possible. In the meantime you can keep viewing through Foxtel Go.
“While our engineers continue to work on resolving the issue as soon as possible, overnight we’ll be enabling casting through Foxtel Go for all our impacted customers. Sorry for the inconvenience . For more information about how to cast to your TV click: https://www.foxtel.com.au/support/products-and-features/cast-foxtel-go.html“