Foxtel update on iQ3 / iQ4 tech issue

Foxtel has issued an update on a technical problem which was impacted a small number of iQ3 / iQ4 customers.

An update earlier this week resulted in some seeing black screens, which Foxtel says was less than 2% of our iQ3/4 customers .

A spokesperson said, “The issue occurred after having backed out the early release of our next software update to a group of customers (this update will include the YouTube app adding to Netflix, ABC iView and SBS On Demand).

“All customers experiencing a problem had their set top box connected with an ethernet cable that did not have a working internet connection. While we thought there might have been other causes, it turned out this was the sole reason for the problem.”

Foxtel has now advised how to fix the problem you can see here.

“While we were completing our diagnostics, as workarounds we provided multi-room casting to all customers for this month, and we swapped out boxes for some customers to ensure they could keep watching Foxtel.”