Prime Minister Malcolm Turnbull has tweeted that he has spoked to Optus CEO Allen Lew over a wave of outages with the FIFA World Cup.
I have spoken with the Optus CEO, Allen Lew. He assures me he is giving the World Cup streaming problems his personal attention and he believes it will be fixed this evening.
— Malcolm Turnbull (@TurnbullMalcolm) June 18, 2018
Yesterday Lew apologised to fans and assured the problems would be fixed, but they resumed for a third night running.
"I apologise unreservedly to all Australians.
"We should have done better, we can do better and we will do better."@Optus CEO Allen Lew to @OptusSport customers who experienced streaming issues during the opening nights of the #WorldCup #OptusSport
— Optus (@Optus) June 17, 2018
SBS chief executive Michael Ebeid suggested the broadcaster is open to assisting “in terms of putting some of those games on our channels.”
“[In the next] 24 hours, I think they’ll need to take a good hard look at where they’re at in terms of fixing the problem,” he told radio station SEN.
“From the conversations I’ve had with Optus, they seem very confident it’s down to a very small number of users.
“Optus states the number of people affected are less than five percent of their viewerships.”
He also said had SBS funding not been reduced by $40 million, the sub-licensing deal with Optus may not have been considered.
“It does come down to finances, sports rights have been going up and up and up,” he explained.
“The World Cup was no different – we’ve paid a lot more for the World Cup. At the same time as our costs for the World Cup are going up our revenues have been going down.
“Had we not had to look at our budgets we probably would have retained it like we were planning to when we bought it.”
Some might argue Turnbull responsible for both the NBN and SBS as communications minister turned PM has a lot at stake to see this one sorted.